On Check-out

Q5010: What should I do before check-out?

A5010: Before check-out, please complete the following steps:

Collect used towels and bed linen and leave them in a dry area.
Bag and dispose of all trash in the roadside bins.
Close awnings and switch off appliances.
Leave all remote controls in a visible place.
Place keycards, wristbands, and the gate remote on the apartment table.
Load all used dishes, except knives, into the dishwasher without starting the cycle.

Thank you for your care and cooperation.

Q5020: What happens if I check-out late without prior approval?

A5020: Late check-outs without approval may result in extra charges.

To avoid this, please coordinate with management in advance.

Q5030: Can I leave my luggage after check-out?

A5030: Yes, we can store your luggage for a short time after check-out.

Please contact management in advance to arrange this.

Q5040: Can I leave a guest review and where?

A5040: Yes, of course. We greatly appreciate guest reviews, as they help us improve our services.

You may publish your review on:

The OTA platform through which you booked.
Our Google Business profile.
Independent review platforms such as TripAdvisor.

We welcome all reviews that do not contain hate speech and do not violate the ethical or publication standards of the relevant platform.

Reviews that meet these principles may also be republished on our website. We may respond to your review with a comment.

Q5050: Do you offer incentives for returning guests?

A5050: Yes. We are delighted when our guests return.

Guests who have left a verified review on any platform may receive an additional discount for direct bookings.

Q5060: How can I arrange an early check-out if I have an early morning flight?

A5060: Early check-out is possible and is normally arranged as a self check-out.

Please inform us in advance, preferably no later than the evening before departure, so that we can provide you with the necessary instructions and settle all formal, administrative, and financial matters before you leave.

Q5070: Can I make a self check-out?

A5070: Yes, self check-out is possible.

All formal, administrative, and financial matters must be settled with the management on the day before departure.

After opening the main gate for departure, please leave your keys, cards, and wristbands in the Yucca tree pot located directly in the on-site parking area, in front of the gate.